Effective communication skills
by Kehoe, Dalton.
|Format:||Book on CD 2011|
|Availability:||Available at 2 Libraries 2 of 2 copies|
SummaryProfessor Kehoe explores how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness.
ContentsDisc 1. The magic of everyday communication ; The complex layers of face-to-face talk
Disc 2. The social context that shapes our talk ; The operations of the cognitive unconscious
Disc 3. The conscious mind in perception ; The conscious mind in using language
Disc 4. The conscious mind and emotion ; The development of our sense of self
Disc 5. Self, attachment, and self-esteem ; Protecting the self in face-to-face talk
Disc 6. Conscious self-talk and self-management ; Challenges to effective communication
Disc 7. Talking to connect and build relationships ; Differences, disagreement, and control talk
Disc 8. Commands, accusations, and blame ; Healing relationships with dialogue talk
Disc 9. Focus on the other, the heart of the dialog ; Assertive dialogue to manage disagreement
Disc 10. Compassionate confrontation ; Communication, gender and culture
Disc 11. Talking our way to lasting relationships ; Leadership, appreciation, and productivity
Disc 12. Dialogue and appreciation, engaged employees ; Dialogue, ethical choices behind our talk.
|Series||Great courses (Compact disc)|
|Publisher|| Chantilly, VA :The Teaching Company,2011
Dalton Kehoe, York University, lecturer.
In two containers (19 cm.).
Teaching Co.: IC9331A-01, IC9331A-02, PB9331A (guidebook).
12 audio discs (720 min.) : digital ; 4 3/4 in. + 1 course guidebook (vi, 80 pages : illustrations ; 19 cm).
Includes bibliographical references in acc. guidebook.